Shipping Policy

Business Name: Love Vapes
Address: 101 Leicester Road, Salford, Lancashire, United Kingdom, M7 4GL
Phone: +44 7828 410335
Email: thelovevapes@gmail.com
Website: https://lovevapes.com


1. Order Processing & Dispatch

  • Dispatch Schedule: Orders are processed and dispatched 7 days a week.

  • Cut-off Times for Same-Day Dispatch:

    • Monday to Friday: Orders placed before 4:00 PM.

    • Saturday and Sunday: Orders placed before 12:00 PM.

  • Orders placed after these times will be dispatched the next working day.


2. UK Delivery Options

Standard Delivery

  • Cost:

    • Free for orders over £15.

    • £2.49 for orders under £15.

  • Service: Royal Mail First Class or Royal Mail Tracked 48, depending on package size.

  • Estimated Delivery Time: 3 to 5 working days (not guaranteed). Please allow up to 10 working days.

Royal Mail Tracked 24

  • Cost:

    • £1.99 for orders over £15.

    • £3.99 for orders under £15.

  • Estimated Delivery Time: 1 to 3 working days (not guaranteed). Please allow up to 7 working days.

Royal Mail Special Delivery (Next Day Guaranteed)

  • Cost:

    • Free for orders over £75.

    • £6.99 for orders between £15 and £74.99.

    • £7.49 for orders under £15.

  • Saturday & Sunday Delivery: Additional £1.50 surcharge.

  • Signature Required: All deliveries must be signed for upon receipt.

  • Exceptions: For deliveries to the Scottish Highlands, Scottish Islands, Northern Ireland, Isle of Man, Scilly Isles, Isle of Wight & Jersey, please allow 2 to 5 days. Saturday and Sunday delivery is not available in these areas.


3. International Delivery Options

Europe Courier Delivery

  • Cost: £19.99 on all orders.

  • Service: Shipped via UPS International services.

  • Estimated Delivery Time: 1 to 4 working days (subject to customs clearance).

  • Order Cut-off: Orders must be placed before 2:00 PM Monday to Friday for same-day dispatch. Shipping is not available on weekends.

Rest of the World Courier Delivery

  • Cost: £39.99 on all orders.

  • Service: Shipped via UPS International services.

  • Estimated Delivery Time: 3 to 7 working days (subject to customs clearance).

  • Order Cut-off: Orders must be placed before 2:00 PM Monday to Friday for same-day dispatch. Shipping is not available on weekends.

Note: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer’s responsibility. Love Vapes is not responsible for delays or seizures by customs authorities.


4. Packaging

All parcels are securely shipped in plain, unbranded packaging to ensure discretion. Our returns address is included on the label in small font for insurance and legal purposes.


5. Age Verification

In compliance with UK law, we operate an age verification check on all orders. If you fail this check, your order may be delayed or canceled. If this occurs, please contact customer services immediately at thelovevapes@gmail.com or call +44 7828 410335.


6. Delivery Restrictions

  • BFPO Addresses: All orders made to a British Forces Post Office (BFPO) address must be delivered using Royal Mail, as alternative couriers are unable to fulfill these shipments.

  • Batteries: We can no longer ship batteries or devices containing batteries outside of the UK via Royal Mail. Such products can only be shipped via our Courier options available at checkout. These shipments are limited to 2 batteries per order.

  • Combined Orders: We are unable to group two or more distinct orders placed separately; shipping fees will apply to each order.

  • Incorrect Addresses: If any orders are returned due to an incorrect address, additional delivery charges will apply for re-shipment.


7. Bank Holidays

Please note that deliveries and collections will not take place on UK Bank Holidays. Orders placed during these times will be processed on the next working day.


8. Contact Us

For any questions or concerns regarding shipping, please contact us: